BM
Bayaanda M
1 reviews | Active since Jan 2012
25 Oct 2020, 09:00
Discovery Risks My Life!!!
Last year I had an accident, the car was pretty bad, the total cost to repair was +-R260K. The inspectors who did the assessments approved major parts to be replaced and subsequently parts being ordered from Germany. My car was gone for 6months. I was assured that my car would only be given back once in passed all the checks which it didn’t, I even returned the car on the day of collection because it had a fuel gauge issue, I informed discovery and took the car back to the dealership, I have been back and forth with the issues with the car since May 25th 2020 when the car was collected. Each month my car has to be away for 3 weeks on end. 2weeks ago the car went to Menlyn BMW for the same issue, BMW SA has done all tests and concluded that this is a result of consequential Damage from the accident. On Friday I called in to enquire what process needs to be followed, I spoke to Lesego who said she will send me an email and she would CC the relevant people, I never received such email, I called back in again an hour later and was told the email was sent, and until today, no email has been received. So basically Discovery put me back in a car that isn’t safe, on one occasion the car even stopped in the road because the fuel gauge dropped and said the car was empty!! Imagine with my children inside, this car is not safe and discovery insisted the car be fixed now there is also more issues with the car !! You guys are playing with my life here !!!
Helpful (0)
Replies (2)0
Replies (2)
Discovery Insure's replyOfficial
26 Oct 2020, 09:50Good day Bayaanda
Thank you for bringing this concern to our attention.
We apologise for the delay in feedback.
A resolution is being looked into on this matter as raised.
More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for bringing this concern to our attention.
We apologise for the delay in feedback.
A resolution is being looked into on this matter as raised.
More information will be communicated to you directly.
Regards
Discovery Insure
Discovery Insure's reply26 Oct 2020, 09:50
Official
Good day Bayaanda
Thank you for bringing this concern to our attention.
We apologise for the delay in feedback.
A resolution is being looked into on this matter as raised.
More information will be communicated to you directly.
Regards
Discovery Insure
Thank you for bringing this concern to our attention.
We apologise for the delay in feedback.
A resolution is being looked into on this matter as raised.
More information will be communicated to you directly.
Regards
Discovery Insure
BM
Bayaanda M's updateReviewer Update
26 Oct 2020, 15:14I have not received any assistance in this regard!!
Afternoon All,
I have been from pillar to post since the beginning of the process relating to my accident last year November with Discovery. The service is beyond dismal and disappointing. From Accessors not doing their part to not having a car for six months whilst the whole engine was removed, major parts replaced on the vehicle and Major parts being ordered from Germany to poor quality service from Discovery!! The fact that These parts were glued on with what BMW assured me (I have a witness also) was airplane Glue to welding a whole X3 and having its engine out for 6 months is beyond me!! Then to not test the car throughly and Discovery not investing why the car was brought back less than 2hours after it was handed over has left me dumbfounded. But why would it matter that my safety is not as impressed as Discovery makes it out to be?? The fact that the accessor has to keep going back and front because there was always “something” else that needed to be replaced leads me to believe that both the accessor and discovery have some unsavory dealings with workshops that do the repairs. Repairs amounting to +-R260k and now a fuel tank and sending units that need to be replaced because they shifted is going to be added, this to me looks like a deal that is working in everyone’s favor but mine!! Tell me how do I even take the car to Cape Town as I am relocating (and no this is not a last minute query, it has been months) how do I take my girls to school?? How do I ever drive that car again without worrying that it won’t stop in the middle of the road again?? But let me save my breath because you are all way too busy to care right?? You guys think I get free insured from you right!!??
The past 11 Months of literally have a car for a totally combined 6 weeks because it is constantly at the dealership for a fuel gauge issue (I have numerous videos from the first day the issue happened) is beyond frustrating actually, the fact that I called in on the day I picked up the car to inform Discovery that the car had issues and that was not taken serious is disappointment. The fact that I have had to drive a car that FAILED QA is reckless, to Drive a car that has fuel in it but then stops in the Middle of the Highway is nothing short of attempted suicide, but when I call and log an issue it doesn’t get handled, Is discovery waiting until the car catches fire and I and my 2 daughters die inside a better story? Or perhaps getting stranded on a long stretch of road with no reception a new Movie Thriller Discovery would love to star in because the safety of your clients and their families is of no concern just as long as the premiums are paid??
The fact that this query was logged this morning and having previously dealt with Thami and the level of urgency related to this problem is of no concern shows me that my loyalty in your Brand is clearly misplaced and that I am just a number in the whole big picture?? Perhaps if I was a white male with a deep voice my concerns would be better heard right because clearly my voice and my issues mean nothing!!
Thank you Andre for remaining calm and actually caring. Everyone else not much can be said, from consultants who don’t capture notes, Lesego who lies about sending emails which she didn’t to the accessor who make deals (yes I said it) with workshop staff to fix vehicles with major damage to the individuals cc’d herein (Exception to Andre) you all have really come short in quality service and customer centricity!!
I have also BCC’d my legal representation in this email as I have seen that Discovery would rather have my daughters and I dead first before they action this matter!!!
Regards, Desiree***
Afternoon All,
I have been from pillar to post since the beginning of the process relating to my accident last year November with Discovery. The service is beyond dismal and disappointing. From Accessors not doing their part to not having a car for six months whilst the whole engine was removed, major parts replaced on the vehicle and Major parts being ordered from Germany to poor quality service from Discovery!! The fact that These parts were glued on with what BMW assured me (I have a witness also) was airplane Glue to welding a whole X3 and having its engine out for 6 months is beyond me!! Then to not test the car throughly and Discovery not investing why the car was brought back less than 2hours after it was handed over has left me dumbfounded. But why would it matter that my safety is not as impressed as Discovery makes it out to be?? The fact that the accessor has to keep going back and front because there was always “something” else that needed to be replaced leads me to believe that both the accessor and discovery have some unsavory dealings with workshops that do the repairs. Repairs amounting to +-R260k and now a fuel tank and sending units that need to be replaced because they shifted is going to be added, this to me looks like a deal that is working in everyone’s favor but mine!! Tell me how do I even take the car to Cape Town as I am relocating (and no this is not a last minute query, it has been months) how do I take my girls to school?? How do I ever drive that car again without worrying that it won’t stop in the middle of the road again?? But let me save my breath because you are all way too busy to care right?? You guys think I get free insured from you right!!??
The past 11 Months of literally have a car for a totally combined 6 weeks because it is constantly at the dealership for a fuel gauge issue (I have numerous videos from the first day the issue happened) is beyond frustrating actually, the fact that I called in on the day I picked up the car to inform Discovery that the car had issues and that was not taken serious is disappointment. The fact that I have had to drive a car that FAILED QA is reckless, to Drive a car that has fuel in it but then stops in the Middle of the Highway is nothing short of attempted suicide, but when I call and log an issue it doesn’t get handled, Is discovery waiting until the car catches fire and I and my 2 daughters die inside a better story? Or perhaps getting stranded on a long stretch of road with no reception a new Movie Thriller Discovery would love to star in because the safety of your clients and their families is of no concern just as long as the premiums are paid??
The fact that this query was logged this morning and having previously dealt with Thami and the level of urgency related to this problem is of no concern shows me that my loyalty in your Brand is clearly misplaced and that I am just a number in the whole big picture?? Perhaps if I was a white male with a deep voice my concerns would be better heard right because clearly my voice and my issues mean nothing!!
Thank you Andre for remaining calm and actually caring. Everyone else not much can be said, from consultants who don’t capture notes, Lesego who lies about sending emails which she didn’t to the accessor who make deals (yes I said it) with workshop staff to fix vehicles with major damage to the individuals cc’d herein (Exception to Andre) you all have really come short in quality service and customer centricity!!
I have also BCC’d my legal representation in this email as I have seen that Discovery would rather have my daughters and I dead first before they action this matter!!!
Regards, Desiree***
BM
Bayaanda M's update26 Oct 2020, 15:14
Reviewer Update
I have not received any assistance in this regard!!
Afternoon All,
I have been from pillar to post since the beginning of the process relating to my accident last year November with Discovery. The service is beyond dismal and disappointing. From Accessors not doing their part to not having a car for six months whilst the whole engine was removed, major parts replaced on the vehicle and Major parts being ordered from Germany to poor quality service from Discovery!! The fact that These parts were glued on with what BMW assured me (I have a witness also) was airplane Glue to welding a whole X3 and having its engine out for 6 months is beyond me!! Then to not test the car throughly and Discovery not investing why the car was brought back less than 2hours after it was handed over has left me dumbfounded. But why would it matter that my safety is not as impressed as Discovery makes it out to be?? The fact that the accessor has to keep going back and front because there was always “something” else that needed to be replaced leads me to believe that both the accessor and discovery have some unsavory dealings with workshops that do the repairs. Repairs amounting to +-R260k and now a fuel tank and sending units that need to be replaced because they shifted is going to be added, this to me looks like a deal that is working in everyone’s favor but mine!! Tell me how do I even take the car to Cape Town as I am relocating (and no this is not a last minute query, it has been months) how do I take my girls to school?? How do I ever drive that car again without worrying that it won’t stop in the middle of the road again?? But let me save my breath because you are all way too busy to care right?? You guys think I get free insured from you right!!??
The past 11 Months of literally have a car for a totally combined 6 weeks because it is constantly at the dealership for a fuel gauge issue (I have numerous videos from the first day the issue happened) is beyond frustrating actually, the fact that I called in on the day I picked up the car to inform Discovery that the car had issues and that was not taken serious is disappointment. The fact that I have had to drive a car that FAILED QA is reckless, to Drive a car that has fuel in it but then stops in the Middle of the Highway is nothing short of attempted suicide, but when I call and log an issue it doesn’t get handled, Is discovery waiting until the car catches fire and I and my 2 daughters die inside a better story? Or perhaps getting stranded on a long stretch of road with no reception a new Movie Thriller Discovery would love to star in because the safety of your clients and their families is of no concern just as long as the premiums are paid??
The fact that this query was logged this morning and having previously dealt with Thami and the level of urgency related to this problem is of no concern shows me that my loyalty in your Brand is clearly misplaced and that I am just a number in the whole big picture?? Perhaps if I was a white male with a deep voice my concerns would be better heard right because clearly my voice and my issues mean nothing!!
Thank you Andre for remaining calm and actually caring. Everyone else not much can be said, from consultants who don’t capture notes, Lesego who lies about sending emails which she didn’t to the accessor who make deals (yes I said it) with workshop staff to fix vehicles with major damage to the individuals cc’d herein (Exception to Andre) you all have really come short in quality service and customer centricity!!
I have also BCC’d my legal representation in this email as I have seen that Discovery would rather have my daughters and I dead first before they action this matter!!!
Regards, Desiree***
Afternoon All,
I have been from pillar to post since the beginning of the process relating to my accident last year November with Discovery. The service is beyond dismal and disappointing. From Accessors not doing their part to not having a car for six months whilst the whole engine was removed, major parts replaced on the vehicle and Major parts being ordered from Germany to poor quality service from Discovery!! The fact that These parts were glued on with what BMW assured me (I have a witness also) was airplane Glue to welding a whole X3 and having its engine out for 6 months is beyond me!! Then to not test the car throughly and Discovery not investing why the car was brought back less than 2hours after it was handed over has left me dumbfounded. But why would it matter that my safety is not as impressed as Discovery makes it out to be?? The fact that the accessor has to keep going back and front because there was always “something” else that needed to be replaced leads me to believe that both the accessor and discovery have some unsavory dealings with workshops that do the repairs. Repairs amounting to +-R260k and now a fuel tank and sending units that need to be replaced because they shifted is going to be added, this to me looks like a deal that is working in everyone’s favor but mine!! Tell me how do I even take the car to Cape Town as I am relocating (and no this is not a last minute query, it has been months) how do I take my girls to school?? How do I ever drive that car again without worrying that it won’t stop in the middle of the road again?? But let me save my breath because you are all way too busy to care right?? You guys think I get free insured from you right!!??
The past 11 Months of literally have a car for a totally combined 6 weeks because it is constantly at the dealership for a fuel gauge issue (I have numerous videos from the first day the issue happened) is beyond frustrating actually, the fact that I called in on the day I picked up the car to inform Discovery that the car had issues and that was not taken serious is disappointment. The fact that I have had to drive a car that FAILED QA is reckless, to Drive a car that has fuel in it but then stops in the Middle of the Highway is nothing short of attempted suicide, but when I call and log an issue it doesn’t get handled, Is discovery waiting until the car catches fire and I and my 2 daughters die inside a better story? Or perhaps getting stranded on a long stretch of road with no reception a new Movie Thriller Discovery would love to star in because the safety of your clients and their families is of no concern just as long as the premiums are paid??
The fact that this query was logged this morning and having previously dealt with Thami and the level of urgency related to this problem is of no concern shows me that my loyalty in your Brand is clearly misplaced and that I am just a number in the whole big picture?? Perhaps if I was a white male with a deep voice my concerns would be better heard right because clearly my voice and my issues mean nothing!!
Thank you Andre for remaining calm and actually caring. Everyone else not much can be said, from consultants who don’t capture notes, Lesego who lies about sending emails which she didn’t to the accessor who make deals (yes I said it) with workshop staff to fix vehicles with major damage to the individuals cc’d herein (Exception to Andre) you all have really come short in quality service and customer centricity!!
I have also BCC’d my legal representation in this email as I have seen that Discovery would rather have my daughters and I dead first before they action this matter!!!
Regards, Desiree***