Discovery requested this review, so here is the ugly truth

We usually have no issues with Discovery insure. But this time was horrible! 1-im still waiting to hear after 2 weeks why my impact alert didnt send an alert or a SOS to Discovery during the accident 2-i had to initiate must communication during the process, like when do I get my car rental, what's the status 3- after 3days, I had to fight to get a car rental. Rental company didn't have cars, but that was apparently my problem, not Discovery's 4- at least I know Discovery and about my excess savers account, was just told to pay excess to the repairers. AGAIN, had to initiate the discussion that I want the money paid from my excess account.

Even after all of this. The consultant has the audacity to ask me to write a review on Hello Peter! I would have rather just hung my head in shame...

As a "purple" client, would really expect more...