Discovery rejects claim even though I informed them in 30 days

Incident date: 15/09/2022 Notified Discovery and Broker via email of the claim: 11/10/2022

How is that not informing you within 30 days as per my policy?

Sept, Oct and Nov were some hectic months. My 3 year old son was sick multiple times. In hospital middle November for a operation and with a 2 week recovery after that.

Then December all the panelbeaters are closed for the holidays until January.

I registered the claim in January and Discovery repudiated the claim because of "late notification".

Spoke to the panelbeater and they confirmed no price increases. No prejudice towards Discovery and they cant even discuss the rejection or send a letter that I can actually open to read about it.

Then they try to force us into signing a letter to withdraw the claim and that we then wont try and claim for it again.

How is this TCF? Treating customers fairly?

I notified you of a possible claim within 30 days. Since Sept to Nov my son was really sick a lot and in hospital twice.

This is not even relevant. The fact is I informed them in Oct within the 30day period. No prejudice.