1 reviews | Active since Jul 2016

15 Aug 2018, 12:18

Discovery refusing to send car to maker approved panel beaters for repairs.

As per the heading, insurer is refusing to send car to Audi approved dealer. I have a contract with SA Warrentees as well as full service history at Audi Service Center and all repairs done from my pocket has been done directly by Audi.

Now Discovery wants to force me to take my car to Dals Libertas even though their other branch (CMC Auto Panel) is Audi approved. They keep using delaying tactics and wants me to send through my personal contracts at other providers and spent hours on the phone trying to get my vehicle repaired.

0
Replies (3)
Discovery Insure
Discovery Insure's reply15 Aug 2018, 15:25
Official

Thank you for raising your concerns with us.

Kindly note that we have tried contacting you telephonically.

We are currently investigating your complaint and feedback will be provided directly to you.

Regards

Preveshen
Discovery Insure

's update16 Aug 2018, 14:04
Reviewer Update
Thanks for the response, I was on a conference call with people in the U.S. trying to sort out an issue on one of our production servers so was unable to answer my phone. Still waiting on feedback as to when this issue will be resolved.
's update20 Aug 2018, 10:12
Reviewer Update
Still have not been contacted again in regards to getting my claim resolved.