AL
Adele L
1 reviews | Active since May 2012
07 Nov 2018, 08:21
DISCOVERY REFUSING TO REFUND INCORRECTLY DEBITED MONEY
I CANCELLED MY POLICY WITH DISCOVERY INSURE EFFECTIVE 31/10/2018. THEY STILL DEBITED MY ACCOUNT 01/11/2018. I HAVE BEEN SENDING EMAIL AFTER EMAIL TO INSUREMAINTENANCE SINCE 01/11/2018 BUT NOBODY IS RESPONDING AND THE MONEY IS NOT BEING REFUNDED. HOW DO I GET MY MONEY FROM THESE *******?!
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Replies (2)
Discovery Insure's replyOfficial
07 Nov 2018, 09:36Good day Adele
Thank you for raising your concerns.
We are sorry to learn that you would like to continue with the cancellation.
Your request to cancel has been taken up with the relevant team.
Please be advised that the process requires that the client secures a booking for a de installation of the tracking devices if there is any in your vehicle/s .
Once that has been achieved and the device/s have been successfully recovered. All refunds pertaining to the policy will be effected and no penalties will be enforced.
If you have a smartphone-enabled DQ-Track: Please drop it off at your nearest Tiger Wheel & Tyre once your Plan is cancelled.
A representative will be in touch to assist with a de-install booking process and also to facilitate your cancellation.
Regards
Discovery Insure
Thank you for raising your concerns.
We are sorry to learn that you would like to continue with the cancellation.
Your request to cancel has been taken up with the relevant team.
Please be advised that the process requires that the client secures a booking for a de installation of the tracking devices if there is any in your vehicle/s .
Once that has been achieved and the device/s have been successfully recovered. All refunds pertaining to the policy will be effected and no penalties will be enforced.
If you have a smartphone-enabled DQ-Track: Please drop it off at your nearest Tiger Wheel & Tyre once your Plan is cancelled.
A representative will be in touch to assist with a de-install booking process and also to facilitate your cancellation.
Regards
Discovery Insure
Discovery Insure's reply07 Nov 2018, 09:36
Official
Good day Adele
Thank you for raising your concerns.
We are sorry to learn that you would like to continue with the cancellation.
Your request to cancel has been taken up with the relevant team.
Please be advised that the process requires that the client secures a booking for a de installation of the tracking devices if there is any in your vehicle/s .
Once that has been achieved and the device/s have been successfully recovered. All refunds pertaining to the policy will be effected and no penalties will be enforced.
If you have a smartphone-enabled DQ-Track: Please drop it off at your nearest Tiger Wheel & Tyre once your Plan is cancelled.
A representative will be in touch to assist with a de-install booking process and also to facilitate your cancellation.
Regards
Discovery Insure
Thank you for raising your concerns.
We are sorry to learn that you would like to continue with the cancellation.
Your request to cancel has been taken up with the relevant team.
Please be advised that the process requires that the client secures a booking for a de installation of the tracking devices if there is any in your vehicle/s .
Once that has been achieved and the device/s have been successfully recovered. All refunds pertaining to the policy will be effected and no penalties will be enforced.
If you have a smartphone-enabled DQ-Track: Please drop it off at your nearest Tiger Wheel & Tyre once your Plan is cancelled.
A representative will be in touch to assist with a de-install booking process and also to facilitate your cancellation.
Regards
Discovery Insure
AL
Adele L's updateReviewer Update
07 Nov 2018, 14:26OMG!!!!!!!!!!!! Now you act as if this is the first you hear of the cancellation?! The policy was cancelled by the broker on 29 October already, and only TODAY you inform me that you will withhold my money until you get your units. Come and remove your units today!
AL
Adele L's update07 Nov 2018, 14:26
Reviewer Update
OMG!!!!!!!!!!!! Now you act as if this is the first you hear of the cancellation?! The policy was cancelled by the broker on 29 October already, and only TODAY you inform me that you will withhold my money until you get your units. Come and remove your units today!