Discovery refusing to cancel my policy

I cancelled my policy in December after struggling numerous times to actually receive my policy that I got told to move from my current insurer. I was eventually contacted by Xolani Shangase who sent me the policy, I made it clear to him that I am not interested but will look at the policy. Please go listen to the phone recordings. He told me he will move the starting date to end of Jan but I still wasn’t interested but said I will have a look. I sent him an e-mail on 4 Jan 22 stating that I still was not interested in the policy. Got no further response from him and this policy was never cancelled as per numerous requests. Yet a debit order goes off! Now how am I supposed to pay Outsurance my chosen insurance as Discovery feels they may make my choice for me. Absolutely ridiculous. I will reverse this debit order and I would like Discovey to cancel this policy with immediate effect as I told you I DO NOT WANT YOUR POLICY. If this is how one needs to struggle to get a policy and get it cancelled I can’t even begin to imagine the hassle of putting in a claim and getting it approved.