Discovery ran flat

On Thursday 2 March 2022 I submitted a claim on the discovery app, as per the steps on the app I first had to select a date, time and description of the incident which I did then I had to select areas of the vehicle that was damaged which I did. I was then required to submit pictures of the damage from various angles which I did. It is to be noted that one cannot proceed to the next step of the process until you have completed all requirements of the current step, I then had to confirm excess details, the claim was then submitted and I received a sms and email stating my claim number which is *** and assigned Leyya Sadullah. No response was received and I phoned the call centre late on Thursday as well as Friday. Saturday and Monday with no response. The car then got so damaged I had to take it in for repairs as it could not be driven as it has run flat tires so you cannot use a spare. Finally at 10pm on Monday Leyya finally contacted us. We stated to her multiple times that all pictures were uploaded to the app however she insists we send them but she would have had access to it when the claim was originally submitted. We had submitted to her an assessment report from the establishment who repaired the car. Today the 17th of March she is still insisting on pictures and to book an assessment however what good will this do when it has already been repaired a while ago.