Discovery Purple plan? Should be red - as in WARNING stay away!!!

When it's been two days, and Discovery Insure customer care and its team leaders have ignored your pleas for assistance. Last week I spent over 2hrs on the phone trying to get someone from Discovery to assist me and this week I decided that I will only communicate via email, which they are now hiding behind. This has been the most stressful month of my life, weather took down a section of my boundary wall and my property and house has been completely exposed to anyone, to just walk in. After having to follow up on what the status was, it was all of the sudden approved and the contractors were scheduled to start, which never happened. After having to follow up with them as well, they had the world of stories, and it was clear that they had not even started with any planning. Week 3 of this saga, and I lodged a complaint as I felt like the contractor was not capable of completing the work. Being told that I was stuck with them, I just hoped that in this week, work would commence. I had to call numerous times a day, to get anyone from Discovery to help me, I only received call backs twice, although I called 7 times requesting. This is only the start of what happened, from security guards sent to the wrong city (YES!), to contractors lying and giving incorrect feedback, our security camera plugged out to charge a phone, this claim has been a season of a soapie. What am I paying for, why am I following up and chasing the contractor, why am I BEGGING my service provider to contact me back. I have never felt this deflated and abandoned by a service provider.