Discovery- poor service!

I was in an accident and there was negligence from the panel beater who was assigned to deal with the repairs. There is further damage to the car as a result and Discovery have been non responsive to this and have not wanted to assist in resolving this matter after numerous emails and correspondence. I have my entire portfolio with Discovery (Investments/Medical Aid/Life/Car and Home Insurance) and this is by far the WORST service I've ever experienced. I am left feeling helpless and ignored as the client who has never failed to pay all my monthly premiums on time. Now when I need them, they are not supporting and coming through for me.