Discovery Poor service

<p>On 5 Jan I was my car was hit by Discovery insure client, I submitted my claim and the service has been sooo slow. My car was only booked for an assessment on 26 January, after the assessment I had to wait another two weeks to receive a settlement offer. Iron my rejection of this cash settlement Discovery offered that I book my car for repairs at their authorized panel beater,ok now they still have not sent an authorization letter to the panel beater to have my vehicle repaired. I guess I will also have to wait another 10 days for that letter. This process has been unacceptably long and I feel dissatisfied that my vehicle has not been repaired a month later</p>