AV
Albert V

1 reviews | Active since Aug 2014

09 Apr 2020, 12:46

Discovery POOR ethics!

I received a notice from Transunion that a credit check wast done by Discovery without my request or authorization.

I am a long standing client for both short term and medical insurance and do not need any other product, not sure who or why a credit check was done against my name!

Very poor corporate behaviour and poor ethics!

0
Replies (4)
Discovery Insure
Discovery Insure's reply09 Apr 2020, 13:36
Official
Good day Albert 

Thank you for putting your view across.

The check may be conducted from time to time with the bureaus. This is in preparation of your annual anniversary on the policy.

We draw your attention to our terms of contract and quote on the plan guide as outlined.

""3.7 | Consent
Sharing of claims and underwriting information by
insurers is important. It helps the insurance industry
to underwrite and assess risks fairly. It benefits
you to help stop ********** claims and to keep
premiums as low as possible.

The consent you give Discovery Insure means
you allow us to check any insurance information
provided by you or on your behalf for any insurance
policy or claim made or lodged by you and any
person covered under your Plan. This allows us
to share this information with other insurance
companies or their agents. The information that
you provide to us will be treated as confidential.
Please be aware that this information may be used
and checked against other legitimate sources or
databases. You also agree to let Discovery Insure
check your details with a registered credit bureau
of our choice for underwriting purposes."

A copy of the plan guide has been emailed to you directly.
 
Regards
Discovery Insure


Best regards,

AV
Albert V's update09 Apr 2020, 13:56
Reviewer Update
Thank you for the reply.

When I called your offices today, no one could help or explain.

Regards,

Dr AJ Viljoen
Discovery Insure
Discovery Insure's reply09 Apr 2020, 14:47
Official
We sincerely apologise for that inconvenience kind sir...
Keep well. 

Regards
Discovery Insure

Best regards,

AV
Albert V's update09 Apr 2020, 18:13
Reviewer Update
Thank you, stay safe.