Discovery Poor Client Service

In March 2015, I reported an accident to claims department but wanted to try and claim from the third party's insurance first, when that didn't materialize, I reverted back to Discovery early April 2015 to claim from them and handle the third party rather, and the claim was assigned to Simpiwe Ntsele in Claims Department, I have been calling Simpiwe to this date(May 215) to follow up and haven't received any update or a call back for that matter, the last time I called to follow up, Simpiwe wasn't available but asked a colleague to tell me that I had received an update on this matter which is untrue. I am unhappy and I think I will start looking for another insurance.This is such a small claim, I cant believe that to date, I still haven't heard anything or been provided with a claim number.