Discovery playing games with my car

I had an accident on the 3rd of February 2018. The courtesy car lasted for 30 days, I haven't been having a vehicle since then. I still to this day do not have a car from the panel beaters HJ Bosch & Sons Centurion (012) ********** . They give me vague information or just ignore me when I follow up. I followed up with the person who was attending to my claim at Discovery CHANTE DAVIDS on the 16 of April 2018, she promised to get back to me. On the 17, 19 and 20 April I tried again and she ignored me blatantly. I called and spoke to a Sotho lady who said she works with her, she took my number and promised that CHANTE will call me back, which she never did nor return my email. We are now in May 2018, three months after I have not had a car. Instead I got a survey to feel on the 15th of March about the car and claim process. This is so unprofessional, I am in the process of looking for another insurance and medical aid as I will not allow a company to disrespect me this way.