DISCOVERY PENALISE CUSTOMERS FOR NO CELL CONNECTION WHILE DRIVING

On Friday 1 September I had an “uncovered trip despite my cell phone being on. I have queried this with the call centre and after nearly an hour discussion they tell me that Discovery policy it is their customers responsibility to ensure there is a connection and they can’t override the points that have been deducted. I believe this is an unfair practice passing the responsibility for ensuring cell connection during load shedding and maintenance of towers. I asked them to check my history to see if I was abusing this and there is no evidence of it. What happens when you drive in the game reserve where there is no cell phoner coverage?? I am happy with their new system where they are monitoring cell phone use and driving habits where a driver is in control of the car BUT CAN’T ACCEPT BKANKET RULE FOR DEDUCTIONS THAT ARE NOT IN MY CONTROLL. Please can this be resolved?