PP
Poobalan P

1 reviews | Active since May 2013

05 Mar 2015, 17:42

Discovery = Pathetic Service, too many clients!!!

*** - My car went in for an accident damage repair in January 2015 and came back with two faults. After spending days at the Panel shop again, the first problem was eventually solved in February 2015.<br> The second problem is still there, I eventually took my car to the agents today 05/03/2015 at teh expense of me losing salary and they pin pointed the problem to me. <br> During this time, not once did Discovery call me to ask if I was happy with the service, I called numerous times and was told that someone will call me back...still waiting from January. <br> I believe that Discovery has taken on too many clients which they cannot handle and this is a huge risk to their service rating. I give them a 0 out of 10 for my case, absolutely pathetic service.<br> I even asked to speak to a Manager but no call from him/her either. <br> I need my car to be fixed so I hope this is the platform to get the attention of Discovery. <br> Txs, Mr P Pillay<br> Mobile +***0

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Replies (1)
Discovery Insure
Discovery Insure's reply05 Mar 2015, 18:01
Official
Hello Poobie69,

Thank you for allowing me the opportunity to assist you with the matter above.
As discussed, please send me the documents I requested and I will review the details of your claim.

Kind Regards
Kesh Bassdhev