1 reviews | Active since Dec 2015
Discovery pathetic insurer
I decided to change my insurance to Discovery during 2015. I had a comprehensive vehicle and house content insurance policy. I had the tracker installed as I was under the impression that the tracker could assist in bringing premiums down.<br> <br> Last week I phoned to cancel my policy going forward from the 5th of December as I am selling the vehicle. It was then that I was advised that Discovery Insure amended my motor vehicle insurance policy to only cover third party and fire. I did not receive any notification of this nor did I receive and updated policy document. I was effectively uninsured which is a major risk to my financier.<br> <br> The reason given for amending the policy was that I did not take my vehicle for an inspection at Tiger Wheel and Tyre (was not aware this was a condition to the insurance), bear in mind this is a two minute inspection were a sales man of Tiger Wheel and Tyre looks at the vehicle.<br> <br> However when I found out I was uninsured as per my agreed policy, I immediately went for the inspection. This morning I got a call from my broker telling me I was still uninsured as I need my windscreen inspected.<br> <br> Truly pathetic
Thank you for the time afforded earlier.
As discussed Discovery Insure did communicate with you and broker on the outstanding policy requirements in terms of your policy to have the DQ Tracker booked for installation and/ or have your vehicle inspected by taking it to Glasfit, on 23 August 2015. The earliest booking and installation of the DQ Track would have fulfilled the pre-inspection.
We sincerely apologise for the frustration experienced and thank you for the feedback as we will share it with the Fulfillment as well as the DQ Track team in order to avoid similar recurrences in the future.
Regards,
Sekgobola
Discovery Insure
Thank you for the time afforded earlier.
As discussed Discovery Insure did communicate with you and broker on the outstanding policy requirements in terms of your policy to have the DQ Tracker booked for installation and/ or have your vehicle inspected by taking it to Glasfit, on 23 August 2015. The earliest booking and installation of the DQ Track would have fulfilled the pre-inspection.
We sincerely apologise for the frustration experienced and thank you for the feedback as we will share it with the Fulfillment as well as the DQ Track team in order to avoid similar recurrences in the future.
Regards,
Sekgobola
Discovery Insure
