DISCOVERY PAIN

I have put a claim for my car to be fixed in February 2024 and we are now in August 2024.Several email's have been forwarded to Discovery Insure and in particular to a lady by the name of Annah who despite several e- mails & other gorms of communication refuses to respond in a professional manner .She has four the last 3 months been acting strangely & in a very irresponsible manner.I am concerned that she reports to someone & unfortunately she & other employees like her are ruining the reputation of the company