1 reviews | Active since May 2012
DISCOVERY OVER-CHARGE AND NON-EXISTeNT SERVICE
AFTER RECEIVING MY NEW INCREASED PREMIUM NOTIFICATION FROM DISCOVERY INSURE, I PICKED UP THAT THEY HAD BEEN DEBITING THE WRONG PREMIUM FOR THE ENTIRE 2017/2018 PERIOD, OVERCHARGING ME. I REPORTED IT ON THURSDAY 27/09/2018 AND STILL NOBODY HAS BOTHERED TO CONTACT ME OR SORT THIS ISSUE OUT
Good day Adele
Thank you for raising your concerns with us. We are investigating the matter .
A representative from Discovery Insure will be in touch and provide you with feedback once a resolution has been met.
Regards
Thami
Discovery Insure
Good day Adele
Thank you for raising your concerns with us. We are investigating the matter .
A representative from Discovery Insure will be in touch and provide you with feedback once a resolution has been met.
Regards
Thami
Discovery Insure
Good day Adele Van Eeden.
Kindly note that we have investigated your concern and unfortunately the decision remains unchanged.
Should you feel that the decision is not satisfactory . Should you feel aggrieved by the manner in which your query has been handled you may lodge a dispute against Discovery Insure at the office of the Ombudsman for Short Term Insurance for mediation.
1. Contact the Ombudsman
If your dispute is not satisfactorily resolved you can contact the Ombudsman for Short-term Insurance:
Address : PO Box 32334, Braamfontein, 2017
Phone : +***0 or ***
Fax : +***1
Email : ***
Website : www.osti.co.za
2. Time Bar
Should you wish to take legal action you must serve a summons on us within 6 months after the expiry of the above 90 day representation period. If this is not done, you will lose your right to do so.
Regards
Discovery Insure
Good day Adele Van Eeden.
Kindly note that we have investigated your concern and unfortunately the decision remains unchanged.
Should you feel that the decision is not satisfactory . Should you feel aggrieved by the manner in which your query has been handled you may lodge a dispute against Discovery Insure at the office of the Ombudsman for Short Term Insurance for mediation.
1. Contact the Ombudsman
If your dispute is not satisfactorily resolved you can contact the Ombudsman for Short-term Insurance:
Address : PO Box 32334, Braamfontein, 2017
Phone : +***0 or ***
Fax : +***1
Email : ***
Website : www.osti.co.za
2. Time Bar
Should you wish to take legal action you must serve a summons on us within 6 months after the expiry of the above 90 day representation period. If this is not done, you will lose your right to do so.
Regards
Discovery Insure