Discovery or Disappointment?

I don't know where to start, I moved from one of the biggest car insurance providers to Discovery thinking it is a smart move, but, things are really frustrating. First, when I accepted the quote, I only provided my ID number, yet, I found-out that my insurance policy was quoted under my old passport number (don't know how it even ended up there since I provided my ID number during the quote process?). It took their team nearly 10 days to fix it (even the one who supposes to help missed an important step - as per one of the Disc staff that I called later. Had to call them >x6 times for this to be fixed. Next, and as my ID was finally corrected and captured under my policy, I found-out that I can't log in to Insure App since every OTP I received didn't work. Had to call again, and someone helped with that. Happy ending? No, now I can see both my email address and cell number (partially censored) re INCORRECT. An email missing a letter and cell number wrong last digit? Called again, and nothing? I simply wasted my airtime with almost 8-9 calls for a policy that didn't even start yet? Is this the TECH standard that Discovery is providing?.

I am speechless and can guarantee this policy will never last long should the hiccup continue.