Discovery online service

Over the last 12 months my experience has less than stratifying with the Discovery group. From a company that let the industry in service and technology to the most frustrating of both worlds. I have been trying to do an online claim for 3 days and every time it hangs or kicks me out and no its not my Wi-fi. It almost seems that since the taking on of a banking position there resources and technology platforms have been stretched. really disappointed and now looking to move the portfolio.