KL
Kobus L
1 reviews | Active since Apr 2019
07 Mar 2022, 10:11
Discovery online applications and we portal - disappointed!
The Discovery suite of mobile applications and web portal for Vitality and Insure (personal and business insurance) have so many bugs as to be almost useless at the moment. Since I joined Insure (personal in November 2021 and business in January 2022) I have been experiencing issues with the applications and portal, going from bad to worse. Feedback and response from Discovery also leaves a lot to be desired with the exception of a few individuals who are trying to help.
Really disappointed with this, and currently cannot use my personal insurance mobile application, nor the business insurance online portal due to all the errors.
Helpful (0)
Replies (1)0
Replies (1)KL
Kobus L's updateReviewer Update
15 Mar 2022, 09:33Even though I received a call form an executive relationship number on the 8th the issues are no closer to resolution and he has now also stopped providing any feedback (last response from him was on the 10th - only after I asked if anything is happening).
Attempted to call him on the number listed in his email signature but get an 'extension invalid' reply.
Seems there is zero real interest in resolving clearly pointed out mobile and online portal application issues while the client cannot make use of the 'benefits' he is working for.
Attempted to call him on the number listed in his email signature but get an 'extension invalid' reply.
Seems there is zero real interest in resolving clearly pointed out mobile and online portal application issues while the client cannot make use of the 'benefits' he is working for.
KL
Kobus L's update15 Mar 2022, 09:33
Reviewer Update
Even though I received a call form an executive relationship number on the 8th the issues are no closer to resolution and he has now also stopped providing any feedback (last response from him was on the 10th - only after I asked if anything is happening).
Attempted to call him on the number listed in his email signature but get an 'extension invalid' reply.
Seems there is zero real interest in resolving clearly pointed out mobile and online portal application issues while the client cannot make use of the 'benefits' he is working for.
Attempted to call him on the number listed in his email signature but get an 'extension invalid' reply.
Seems there is zero real interest in resolving clearly pointed out mobile and online portal application issues while the client cannot make use of the 'benefits' he is working for.