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mdjarmain M

1 reviews | Active since May 2016

30 Jan 2019, 11:53

Discovery of pathetic service

I have discovered that Discovery offer very poor vehicle insurance and advertise falsely. Up to 50% fuel rewards offered is total lies. After spending over R3000 in the month on fuel and driving like an angel, I got exactly R14 fuel rewards. When I questioned this several times the useless customer service passed the buck to the car tracker and never followed up. I've had to call them repeatedly several times and the manager with a very arrogant attitude was equally useless and has not bothered to do anything. Another thing, don't be fooled by the " no excess if its not your fault" BS there are terms and conditions not clarified by the broker during the hard sell.

0
Replies (2)
Discovery Insure
Discovery Insure's reply30 Jan 2019, 14:57
Official
Good day Marc

We tried to contact you with no avail.

Your query has been recognized and we are currently investigating.

Further updates will be provided to you directly.

Regards
Discovery Insure
Discovery Insure
Discovery Insure's reply31 Jan 2019, 16:12
Official
Good day Marc

Kindly provide us with a  more convenient time to contact you in an effort to resolving your complaint.

Regards 
Discovery Insure