Discovery No service

It's now been more than 3 weeks since I first logged a claim with discovery. I am not getting any service or feedback from anyone. I can not check on any app or internet because discovery loaded my details incorrectly and have for some reason added my mother in law as a mandated person on my profile. I know this is not the details i provided when I filled in my application for discovery insure. When I call no one can assist me. I get transferred everywhere and cut off. This is disgusting service from such a large institution