ER
Elcarien R

1 reviews | Active since Jun 2024

18 Jun 2024, 10:01

Discovery Miles/Insure - the small things count Discovery!!!!

For the past 3 months, my Discovery Miles for good driving has not been allocated to my Discovery Bank. I have followed up with my broker and they have followed up twice with the relevant dept and still no progress.

I joined Discovery Insure to get the miles benefits, but if its so much effort to just get it allocated, it might be better to go with a cheaper insurer with less hassle.

When I want a new product or want to join Discovery, their service is excellent. But small things like this count towards your image!!!!! I even had so much trouble contacting your consent department.

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Replies (1)
ER
Elcarien R's update09 Jul 2024, 12:13
Reviewer Update
Actions should accompany words. I've had to contact from Discovery as of yet! I had to call again TWICE to try to resolve the matter - still nothing. I told the guy at the call center he should rather email me. But I had no emails or missed calls from Discovery. Really unhappy with your service!!! Your adverts promise a lot. But it seems you are struggling to live up to the promises