ER
Elcarien R
1 reviews | Active since Jun 2024
18 Jun 2024, 10:01
Discovery Miles/Insure - the small things count Discovery!!!!
For the past 3 months, my Discovery Miles for good driving has not been allocated to my Discovery Bank. I have followed up with my broker and they have followed up twice with the relevant dept and still no progress.
I joined Discovery Insure to get the miles benefits, but if its so much effort to just get it allocated, it might be better to go with a cheaper insurer with less hassle.
When I want a new product or want to join Discovery, their service is excellent. But small things like this count towards your image!!!!! I even had so much trouble contacting your consent department.
Helpful (0)
Replies (1)0
Replies (1)ER
Elcarien R's updateReviewer Update
09 Jul 2024, 12:13Actions should accompany words. I've had to contact from Discovery as of yet! I had to call again TWICE to try to resolve the matter - still nothing. I told the guy at the call center he should rather email me. But I had no emails or missed calls from Discovery. Really unhappy with your service!!! Your adverts promise a lot. But it seems you are struggling to live up to the promises
ER
Elcarien R's update09 Jul 2024, 12:13
Reviewer Update
Actions should accompany words. I've had to contact from Discovery as of yet! I had to call again TWICE to try to resolve the matter - still nothing. I told the guy at the call center he should rather email me. But I had no emails or missed calls from Discovery. Really unhappy with your service!!! Your adverts promise a lot. But it seems you are struggling to live up to the promises
