Discovery Loyal Client Struggling to Get Assistance with Premium Review

I am extremely disappointed with the lack of response and assistance from Discovery Insure.

I have submitted requests and phoned in multiple times to discuss reducing my monthly premium. I am currently paying close to R1000 for a vehicle that is significantly older and no longer justifies such a high premium — especially considering that I have received multiple, far more competitive quotes elsewhere.

What is most frustrating is that I am not just an insurance client. I am a loyal Discovery customer across multiple products — banking, medical aid, retirement fund, and life cover. I have supported the Discovery brand for years because I believed in the value of the ecosystem and the benefits of loyalty.

However, when you need assistance, it seems almost impossible to get meaningful support. Calls go unanswered, requests are not followed up on, and there is no sense of urgency in retaining a long-standing client.

It feels like once you are signed up, the service levels drop significantly.

I am simply asking for a proper premium review and assistance in adjusting my policy to something more reasonable. If this cannot be done, I may need to seriously consider moving my insurance elsewhere — despite my loyalty to the broader Discovery group.

I would appreciate urgent feedback and a resolution.