Discovery loses my car again!

Apart from the emergency division which is top notch, William is brilliant. The claims division has to be the most clueless bunch I've ever had to deal with, this is bound to happen when management is utterly careless and lack any kind of common sense. Claims handler who cuts and ignores all my call, been passed from one agent to the next then management that ignores all my emails and urgent requests. On the first day my vehicle was misplaced, luckily I was able to trace it. I have not been allowed access to my vehicle because of their so called policies, but tow truck drivers, Renew-it, their storage facilities and their drivers and Auction nation all have access but I don't. My vehicles been moved again and still no response on its whereabouts. Thapelo had assured me that the contents and belongings in my vehicle is safe from theft but how can I trust someone who ignores my emails and requests. I will keep updating on Hellopeter on the actions of Discovery and its mismanagement of my claim. Since the emergency call Discovery claims division has been reckless and extremely inconsiderate, they don't standardise their lies and excuses so be prepared to listen to them make up a whole lot of stories to cover themselves. I need someone apart from the claims team to urgently respond to my emails!