Discovery loosing customer focus and service delivery

I have claim with Discovery insure my car was accessed on 22 August and on Tuesday, 23 August 2022, I was informed that I needed to provide my settlement with the bank for my vehicle and Discovery will settle my claim, I emailed all the requested documents on the 24 August and ever since I m calling Discovery on a daily basis to find out progress and when I ask for the consultant dealing with my claim, they indicate she is on leave and they can’t access her emails, she will return the following day. I also have car rental on my policy for a month and I asked Discovery to arrange the rental and I specified according to my needs and per my policy document it states a VW Polo or similar and specified a Polo automatic with the consultant and Avis also called me to confirm the booking two days before pickup. I was discharged from hospital and took a Uber to hospital and the car wasn’t ready. They gave me a Suzuki with mechanical issues and had to return the rental. Today I have no settlement to buy a new car, no transportation to even take my daughter to school and I paid every month on time my premiums and I can’t get any joy to continue with my life. I have to return to work with no car, any insurance should place you in the same position or better you were before the claim and I m worst off then I was before. I’m a loyal customer of Discovery for more the 10 years and this is the service I receive? Paid my premiums on time and they can confirm I never skipped one because I make sure my risks are covered and this is how I’m treated?