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AS
André Snyman

1 reviews | Active since Jan 2016

13 Mar 2019, 17:59

Discovery loading my bank details on other people insurance.

I paid someone else's short term insurance for the last 3 months. I was told my money will be paid back to me by Friday 8 March, today 13 March still no payment. I will now open a ***** case against Discovery. I also were promised a letter explaining what happened. Before they can process payment I had to provide prove of my bank account!!! Where is the approval I gave to Discovery to take my money ? I am really disapointed in the manner this is handled. I must call daily to follow up, no one got the decency to keep me updated.

0
Replies (6)
Discovery Insure
Discovery Insure's reply14 Mar 2019, 12:16
Official
Good day Andre

Thank you for raising your concerns 

The matter has been taken up with the relevant team.

A resolution is underway.

Regards
Discovery Insure
AS
André Snyman's update14 Mar 2019, 22:11
Reviewer Update
What resolution is on the way...... Someone called me today and promised me to call me back today to resolve my query but did not call me back! Please advise who can I call to resolve.
AS
André Snyman's update15 Mar 2019, 09:19
Reviewer Update
Someone did call me but I was on another call, I tried to call back but call is not going through. Why did the person not call back? I do not accept the fact that I will only recieve payment in 72 hours if I was promissed last week Friday to be refunded. And than everyday this week they say next day. This is pathetic service. Discovery do not have the decency to tell me how this happened and cant wright a formal apoligy letter, is this to much to ask for? I still did not recieve feedback why this happened or a maill where Discovery apoligies!!! I will not leave this here. The person called me promised to compensate me but now nothing is happening, again empty promises, is this how you servic your customers? My money was taken without my approval and than I have to beg for MY money. Provide me with a tell nr of someone thats willing to listen to his customer.
AS
André Snyman's update15 Mar 2019, 12:03
Reviewer Update
I do not accept this feedback. I am using hello peter to comunicate because I do not know who to call. Why cant someone call me? This is ridiculous, why does it take so long to provide me with feedback on mail. I have the right to know why my money was taken without my approval. Is also too much asking for a written apology?
AS
André Snyman's update19 Mar 2019, 13:31
Reviewer Update
The below is the feedback I got last week from Discovery insure. I was premised that payment was released on Thursday and I will have the money by Saturday. Only to find out yesterday the money was not released and will be released yesterday and I will have my money today but again lies. Its 3 weeks of empty promises. Discovery is not credible or taking any accountability for what happened. I asked for an explanation on how my bank details was loaded on another customers policy, I have the right to know but Discovery refuse to tell me. One would think Discovery will appoligise for what happened, but did not in 3 weeks. They do not even call me to update me after they promised to do so. I have to ask my brokers PA for answers. This is pathetic customer service, and the sad part is Discovery insure does not care, if they cared this would be resolved long ago. Good day Andries Your refund of R2,478.96 has been actioned with an estimated deposit date of 72 hrs further to this, a subsequent call made to you with no avail at about 13:55pm 14:20pm yesterday. Please check your voicemail for evidence. Regards Discovery Insure
AS
André Snyman's update19 Mar 2019, 13:31
Reviewer Update
The below is the feedback I got last week from Discovery insure. I was premised that payment was released on Thursday and I will have the money by Saturday. Only to find out yesterday the money was not released and will be released yesterday and I will have my money today but again lies. Its 3 weeks of empty promises. Discovery is not credible or taking any accountability for what happened. I asked for an explanation on how my bank details was loaded on another customers policy, I have the right to know but Discovery refuse to tell me. One would think Discovery will appoligise for what happened, but did not in 3 weeks. They do not even call me to update me after they promised to do so. I have to ask my brokers PA for answers. This is pathetic customer service, and the sad part is Discovery insure does not care, if they cared this would be resolved long ago. Good day Andries Your refund of R2,478.96 has been actioned with an estimated deposit date of 72 hrs further to this, a subsequent call made to you with no avail at about 13:55pm 14:20pm yesterday. Please check your voicemail for evidence. Regards Discovery Insure