DISCOVERY LIFE STAFF RUDE AND UNSYMPATIETIC TOWARDS 3RD PARTIES

A Discovery client damaged by vehicle so badly on the 13th of June 2019 that I can't open my door. Presha Kassen was appointed as my case's Legal Liability Advisor, however, her child was sick, causing them to delay the case until she was back. When I call to follow up, I am told that other insurance companies take longer even when begging them to finalize so I can have my care before school starts? NO EMPATHY and rude staff. Feel like crying, wanted to warn all out there about bad service experienced! THEY SIMPLY COULD NOT CARE LESS, AND HAVE TOLD ME I AM ONLY THE THIRD PARTY, SO THEY THINK THEIR SERVICE IS GREAT WITH ACCEPTABLE TIMELINES - everyone covers for everyone no one takes responsibility.