Discovery Legal - Dishonest about excess refund

I had an accident on 07 June 2021, it was not my fault and discovery insure assured me they will process the recovery of funds and refund my excess. My legal claim was handled by the guy called Cleo Rigney. The guy never gave updates nor communicate any progress to the case. The last communication he sent was that the case was not abandoned and that they sent summons to the third party and this was done after several follow-ups, And that was on 26 January 2022, He never spoke to me afterwards and never returned my emails. The lady who caused my accident is roaming freely on streets and her car is in good condition, mine had to be sold because i couldn't drive it even after repairs. To date there has been no one bothered to update me of the progress until i contact them n was told they successfully recovered the funds. Now no one is communicating the progress on my refund. Communication is very poor. This is very disheartening to me as their client.