MP
M P

1 reviews | Active since Feb 2016

16 Feb 2016, 14:33

Discovery leaves woman stranded

insurer was supposed to arrange courtesy vehicle accordingly but did not. Attempts to correct this by customer who made 10 calls to them plus sent emails and still 24 hours later no response from discovery. Leaving woman customer stranded. Very poor service and unreliable. Expected so much better from the discovery brand but clearly it's all marketing with no substance. <br>

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Replies (1)
Discovery Insure
Discovery Insure's reply16 Feb 2016, 15:03
Official
Hello PillayMPillay,

Thank you for speaking to us in brief about the experience you've had in dealing with us regarding your car hire benefit.

We are confirming if the car transmission options were offered to you when you took up the policy, a decision will be made once we've listened to the call.

We'll provide feedback tomorrow.

Regards
Thabani