Discovery lack of urgency

Called Discovery to report leak previously reported was not properly fixed.

Discovery Insure sends Service provider inspects after a week and claims its a new leak. Yet its same pipe and rusted.

Now I had explained that it was leaking onto a roof rafter.

After a week of no feedback I called again.

I called in Saturday 29 January 2022 to follow up. I was told an email would be sent.

I follow up on 31 Jan 2022 and get told they cannot trace the claim.

I call again on 2 February 2022 and get told they'll call the service provider.

Communication has been poor and more shocking us that interactions do not get tracked.

The delay can cause the roof to collapse. I'll be sure to sue Discovery if I get injured during a roof collapse.