Discovery Issue is a Sham

On 19 June 2018, I submitted a claim for accident damage with my insurer, Discovery Insure. The Accident happened on 13 June 2018. The claim was approved on 30 June 2018 and the vehicle sent to The Motorbake Trust. On 17 August 2018, I went to collect the vehicle from the repairer in East London. Upon my arrival I noticed that the driver’s door and rear bumper paintwork (which were in perfect condition and were not affected by the accident) have been scratched by what appears to have been the sanding of the paintwork, resulting in damages to the paintwork by the repairer. When I asked the repairer, they informed me that they knew nothing about these paintwork damages, claiming to have received the vehicle with the said paintwork damages. I insisted that we view the assessment photographs, and the assessment photographs revealed that the vehicle had no paintwork damage when the repairer received it. I immediately contacted Natasja Badenhorst, Discovery Insure’s claims administrator to inform her of this incident, she could not offer any solution. The damages referred to herein were not part of the job assigned the repairer.

Having consulted Discovery Insure who sent the vehicle to Motorbake as their preferred repairer, they (Tshepiso Mazibuko) responded stating that the damages in question do not form part of the authorized claim and as such,further alleging that the Door and Rear Bumper had both been repaired previously and showed clear signs of poor preparation/repairs by whomever may have previously repaired it (non factual). Thus, resolving that these damages did not form part of the accident and claim, thus as an entity would not be able to get involved in the rectification of these repairs.

I know drive around with a car that looks like a coded car and paying premiums on a monthly basis.