Discovery isn't getting back to me regarding a complaint

I wrote a complaint after Black Friday which they said they will look into and get back to me. I am still waiting. I've been replying to the thread daily for an update and still nothing. So disappointed. Here's the original complaint: https://www.hellopeter.com/discovery-insure/reviews/insurance-gave-a-takealot-voucher-after-black-friday-for-the-price-of-a-black-friday-sale-***