Discovery is undecided at the expense of customers, being disappointed is an understatement

My husband got into an accident on 30 Oct 2023, the claim was approved. The vehicle was towed on the 7th Nov on suggestion from a gentleman that had contacted me to inform me that appointed panelbeater was Elegant Square. If you are to refer to that telephonic conversation with the gentleman, after bringing to his attention that there was water coming from the front part of the vehicle it was suggested that the car be brought to Elegant Square as it is no safe and can cause engine damage should we continue driving the vehicle. The gentleman went on to say that he would strip the vehicle to assess whether there is damage, then insurance be informed and thus i gave consent for the vehicle to be collected. I had asked the gentleman on the turn around time and he had said that he will try his best to do the work in 30 days. As of around the 20th Nov, I have been religiously following up on the claim with the pannelbeater whom had no updated until after the 6th Dec apart from the fact that they had been awaiting parts from their supplier and there is no turn around time. Fast forward to today 14/12/2023 upon follow up with insurance was the insurance for the first time informed by the pannelbeater that the parts had arrived but were returned as they were damaged with no record of such on the dashboard and Discovery is not assuming any responsibility of the bogus tendencies of the pannelbeater with nothing but negative reviews which they appointed. The panelbeater does not have a turn around time and I do not have answers as to when I will ever have my car fixed and returned to myself. On Operation Manager: Claim was tracking has been calling me since the 6th Dec until today when he called whistle on the line with his colleague and sent an email as paper trail that he had contacted me. Another manager promised to call but never did because she is running away from telling me that he is offer R750 compensation. Although the service provider informed Discovery that as of 14 Dec 2023, the parts arrived but were damaged which is not my fault but I am inconvenienced me and all Discovery is doing is nothing in the name of "I am looking into the case". Discovery is undecided at the expense of customers, being disappointed is an understatement. I doubt they even review their service providers.