Discovery is the worst insurance I ever dealt with

Hi logged a call on the 7th of February regarding my tv switching on an off after load shedding came back on.After numerous emails we finally got the assessor out after more than two weeks since the claim was logged.He came during load shedding and we advised him what the tv was doing and gave him a video.I then called to check a week later on my claim and advised that the tv is completely dead and they need to send the assessor as the report has not been submitted yet.They put me on hold to try and get the assessor with no response.I called today 23 February to be told that the claim is rejected as the assessor says it’s a software issue.How can there be an assessment when they did not examine the tv as it was load shedding.I have the assessor on record saying that he will have to get permission to take the tv in but will take the video and get back to me about permission which I have advised him to come back when the power is on or reschedule. I will not accept this outcome as the tv was not assessed.

Mr. ND Klein