Discovery is not what they claim to be

I am LIVID beyond words. Claim # ***

Last week, I asked Busisiwe to get a manager to contact me. I asked 3 times per email. No response.

I spoke to several agents, including “Palesa “ who said Crest won’t fix my floor (15/11/2021 at 17.49)

The previous agent I spoke to at 14.19pm, however, said the cost of the floor repair was for Crest flooring, and that she’s advised them to amend the quote.

I called today at 8.11am, 8.22am, 8.26am, 9.42am, 9.55am and 10am . Each time I am put on hold for between 8 and 20 minutes with no resolution, call back, or manager/team leaders feedback.

Staff member Lesego call date 16/11/2021 at 10.08am refused to put me through to a team leader, says she cannot promise they will call me back or give me a time. She also refutes that that’s what’s she said. Kindly pull the call up. I’ve informed her I recorded the call as well. It took 9.13 sec to get the email address used here.

Is this how Discovery deals with clients ? In that case, return my flooring that you removed, and cancel my insurance policy. I will cancel my other policies too.