Discovery is losing it's wheels

I was insured with Discovery Insure for the past 5 years. Comprehensive insurance.

On 1 February 2022 I noticed an increase of more than R700-00 on my policy. I took it as an annual increase. Then another increase of more than R700-00 on the 1st of June 2022. When I enquired about it, the lady said the first one was an interim increase due to Covid, high petrol price and the war in the Ukraine. A total increase of more than 40% on my premium in 4 month's time. They said they have sent out correspondence with regards to the interim increase, which I never got.

I registered a claim for one of my vehicles on 8 May 2022 through my broker. On 10 May 2022 I received a letter from Florence Morake that my claim was registered and I will be contacted for an assessment. On 27 May my claim was authorised - almost three weeks after the incident. On 8 June (a day after I have delivered my vehicle to N4 Autocraft) I received a letter from Tshiamo Seripe that he has appointed N4 Autocraft and they will contact me to arrange for repairs. I phoned Florence Morake a few times, and she was never available to speak to me, I was handed over to one of the admin ladies and she could not help me, instead she once put the phone down in my ear, and the next time she said she would put me through to her senior manager, and the the line was just cut.

I held the lines between 18 and 40 minutes at a time to speak to one of the consultants or the get answers and none of those were successful.

I have changed from service provider and will never recommend Discovery to any person.