Discovery is ***********

I have a problem with Discovery being *********** and failing to rectify their mistakes and have rude staff. They say they will return ur call and nothing happens. I have a huge problem ‘ I called the call center because dec we got paid early so I knew they would miss payment when I called the lady I spoke to said to me ‘ they don’t have banking details so I need to wait until they miss payment and make arrangements for them to deduct in 15 days after the email was received and after that I recvd an email stating my insurance had lapsed ‘ I called again to question this n was promised it will be rectified and I would recv a call About the recording and after new arrangements was made ‘ they still deducted an incorrect account and I was still advised that it shouldn’t matter who made a mistake ‘ the guy I spoke to was rude in saying that not wanting to apologizing of behalf of a colleague ‘ I still made new arrangements and till today ‘ funds are not deducted ‘ when I called today to speak to a senior they said they don’t take calls and I should wait I will be called back. I’m really frustrated now ‘ I’ve been sent from pillar to post ‘ is this the service that should be given to clients?