Discovery is highly *************

On the 27th of October 2023 my house was affected by a heavy storm and badly damaged, both the building and the house contents. After a heavy struggle, the building structure was eventually fixed in mid November. The claim number for all this is ***.

The house contents claim has been a nightmare up to now. Some items were replaced but all the following still missing.

The last I heard from discovery was last month when they sent their assessor to assess the house content. They then said that we are under insured but the replaced contents are not even half of the replacement value insured.

Because of this incompetence, my house has never had curtains since the incident, the dining room suite was taken away by their assessor, carpets and oil heater taken but not replaced. Their assessor says that they have written to Discovery to replace these but no answer from Discovery.

The claims advisor is not responding to emails, never commits to anything and discovery management is not taking calls or emails. I sent emails to their complaints department, not even an acknowlegement letter was received. My broker tried and also failed to find this discovery broker and claims supervisors.

I regret the day one insured everything with Discovery insure.