Discovery is ****

I am absolutely appalled and in disbelief of the treatment I'm receiving from discovery vehicle claims , following my car being in a minor accident that had a ridiculous panel beater quote exceeding repair bracket ,deeming my vehicle as write off ,i disputed that and was told i have the option of getting a certified panel beater to quote my car and the difference was shocking. I shared the quote with Nombulelo Hegeni only for her to tell me I wasn’t supposed to be given the offer , after i spoken to numerous claim’s consultants who told me i can get an alternative quote which will be approved as long as its less 65% of the retail value, the service and constant repeating myself with every consultant because no one knows what they are doing is the worst, i need my car repaired as it is in a reparable state i will not allow insurance to manipulate clients into opting for what is most favourable to them!!! Im going straight to the ombudsman with this claim!!

I will be moving my bank, medical aid and canceling vitality after im done with this !!