Discovery is cheating me out of my claim

<p>I was invloveed in a car accident on the 15 of June 2017 and logged the claim with Discovery on the same day. Despite dealing with a very inefficient consultant who could not log this claim himself I managed to do so on the Discovery website. I was informed that the person that will be dealing with claim is Tatum van Staden and I was provided with their direct contact details. I since did not hear anything from Discovery. So I made a number of calls on the 16th & 17th of June to find out what I needed to do going forward. No progress. I then decided to call again on the 18th of June to arrange for a courtesy car and find out where my car was towed to in order to colect items from the car. It took Tatum a week to send me a release letter with the list of my items that I needed to collect and the letter had an incoorect date. It's just been a frustrationg experience because Tatum only called on the 25th of June to tell me that they are writing off the car. I asked about the credit shorftall cover and the fact that I have already payed the car instalment for July and Insurance premium and she told me it would be calcultaed and paid out accordingly. All this time I have been trying to get hold of Tatum on the direct line and everytime I was told she is busy and would never called me back. I resorted to email correspondence but that was ignored as well. Eventually I decided to physically go to the Dsicovery offices to follow up on the matter and I was givenlots of excuses of why the claim is not being processed but was promised that everything would be sorted by last week. I only recieved a letter from Tatum on Monday with a settlement breakdown that was incorrect. I informed Tatum of this and that she needs to fix certain amounts and items as the credit shortfall used was incorrect, the settlemt balance to the finance house that Discovery stated was incorrect. All these amounts have been adjustment somehow to be less than what the settlement quote from the finance house is and what the Discovery policy, plan guide and Benefit Limit Annexure state. The July premium as well has not been adjusted. Another settlement breakdown was sent through and it was still incorrect. I pointed out the mistakes and responded to the email but I have not recieved anything until today. I asked for reordings for all the conversations I have had because I have been charged towing costs when I was assured that Doscovery will pay and it it in my policy as well. In addition to all of this, Tatum was not able to explain the Part E exclusions for OEM and whatever that was listed there or provide with a breakdown of all these deductions that resulted in a significant decrease of the pay out. I have asked for all the call recordings that were made to Discovery and I have not recieved those either. It is now the 19th of July 2017 and my claimhas not been finalised. I need to return the courtesy car because 30 days is over and my car has not been settled. This messes up with my livelihood as I will be unable to go to work and conduct my day to day activities but will still have to continue paying a finance house and Discovery premiums for the 2nd month for a car I don't have.</p>