FA
Freddie A
1 reviews | Active since Dec 2013
11 Jul 2020, 18:11
Discovery is a ****
Poor service. I had a claim last year for hail damage to my property. The assessors claimed the under tile membrane was past its life expectancy and thus I needed to fit the bill for the repair. I ended up paying R11000 for the repair. I recently had a geyser burst and again was told my geyser installation was not compliant and that I need to fit the bill for this. I am currently in the market for new medical aid as well as insurance as I am tired of this **** of a company..... Do not insure with them as well as do not take out any medical aid or banking services
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Replies (4)0
Replies (4)
Discovery Insure's replyOfficial
13 Jul 2020, 09:48Good day Freddie
Thank you for your comment.
We acknowledge receipt of your complaint.
Kindly note that we have since escalated the matter to the relevant management team to facilitate a resolution with haste.
Follow ups are also being conducted with the service provider on the information requested in order to finalise the validations process.
More will be communicated to you in due course.
Regards
Discovery Insure
Thank you for your comment.
We acknowledge receipt of your complaint.
Kindly note that we have since escalated the matter to the relevant management team to facilitate a resolution with haste.
Follow ups are also being conducted with the service provider on the information requested in order to finalise the validations process.
More will be communicated to you in due course.
Regards
Discovery Insure
Discovery Insure's reply13 Jul 2020, 09:48
Official
Good day Freddie
Thank you for your comment.
We acknowledge receipt of your complaint.
Kindly note that we have since escalated the matter to the relevant management team to facilitate a resolution with haste.
Follow ups are also being conducted with the service provider on the information requested in order to finalise the validations process.
More will be communicated to you in due course.
Regards
Discovery Insure
Thank you for your comment.
We acknowledge receipt of your complaint.
Kindly note that we have since escalated the matter to the relevant management team to facilitate a resolution with haste.
Follow ups are also being conducted with the service provider on the information requested in order to finalise the validations process.
More will be communicated to you in due course.
Regards
Discovery Insure
FA
Freddie A's updateReviewer Update
16 Jul 2020, 18:24Good day,
It is now 16/07/2020 and still do not have a functional geyser. Apart from a non functional geyser I now have a plumbing compliance certificate that mentions more non compliance issues. I believe the plumber being utilized is *********** and cannot perform valid evaluations of compliance. Rekopane Katok plumbing and electrical projects liscence 4570/19 is unable to provide a holistic plumbing service and also unable to quote to ensure compliance.
It is now 16/07/2020 and still do not have a functional geyser. Apart from a non functional geyser I now have a plumbing compliance certificate that mentions more non compliance issues. I believe the plumber being utilized is *********** and cannot perform valid evaluations of compliance. Rekopane Katok plumbing and electrical projects liscence 4570/19 is unable to provide a holistic plumbing service and also unable to quote to ensure compliance.
FA
Freddie A's update16 Jul 2020, 18:24
Reviewer Update
Good day,
It is now 16/07/2020 and still do not have a functional geyser. Apart from a non functional geyser I now have a plumbing compliance certificate that mentions more non compliance issues. I believe the plumber being utilized is *********** and cannot perform valid evaluations of compliance. Rekopane Katok plumbing and electrical projects liscence 4570/19 is unable to provide a holistic plumbing service and also unable to quote to ensure compliance.
It is now 16/07/2020 and still do not have a functional geyser. Apart from a non functional geyser I now have a plumbing compliance certificate that mentions more non compliance issues. I believe the plumber being utilized is *********** and cannot perform valid evaluations of compliance. Rekopane Katok plumbing and electrical projects liscence 4570/19 is unable to provide a holistic plumbing service and also unable to quote to ensure compliance.
FA
Freddie A's updateReviewer Update
17 Jul 2020, 15:29It is now Friday 17/07/2020 at 15:27pm and no information as to when my geyser will be sorted.
FA
Freddie A's update17 Jul 2020, 15:29
Reviewer Update
It is now Friday 17/07/2020 at 15:27pm and no information as to when my geyser will be sorted.
FA
Freddie A's updateReviewer Update
20 Jul 2020, 15:22It is now 20/07/2020 and my geyser is still not operational. Discovery has promised to get it sorted. They are running a ****. Be careful people
FA
Freddie A's update20 Jul 2020, 15:22
Reviewer Update
It is now 20/07/2020 and my geyser is still not operational. Discovery has promised to get it sorted. They are running a ****. Be careful people