Discovery is a ****

Once again Discovery is a shining light in how to **** customers and then when the issue is queried the call center does not know how the problem happened but indicate they will find out and then call you back. The only thing you get back is an email indicating that the query was resolved, that after I emailed to ask why it is taking so long.

I added a driver , as the main driver, on one of the vehicles on my policy and Discovery has increase the monthly premium on all the vehicles on the policy. Trying to find out why this is the case to call centers answer was " that's is what his system does". He could not explain and undertook to find out why. This was a week ago and still I am awaiting, yet the increase premium have been deducted from my bank account. Discovery encourages you to indicate who is the main driver of a vehicle on the policy and when you do that they **** you by increasing all your premiums and this is CUSTOMER SERVICE!!!!!