Discovery Insure's service provider criteria.

I have received an authorization from Discovery Insure to utilize one of their 'authorized panel beating companies to do repairs on my vehicle. The company Auto Ross Bodyworks has issues making contact with themselves and has no web-site or alternative means of contact. When contacted by a 'Daniel?' I was faced with someone who clearly had no clue about customer relations and did not seem keen on the business. I would never take a chance with this organization, and Discovery's selection criteria in having same is questionable? Seems totally out of sinc with the level of service that I was led to believe that Discovery strive for? I am furthermore surprised that Discovery are not taking this claim and my issues herein seriously...no response to my mail.