Discovery Insure's no care attitude!

Good day,

I have previously posted a negative review regarding the atrocious service received from Discovery insure (link below), and this review is as update as nothing has changed since: https://www.hellopeter.com/discovery-insure/reviews/claim-process-nightmare- **********

I have received a call from Praveshen Naidoo on the date of my previous review and the vehicle was promptly sent back to the service providers to rectify their shoddy workmanship. During this time I once again had to continuously send emails and contact them for progress updates, as they failed to provide me with updates as agreed before sending the vehicle in for the second time on 4 June 2018. I collected the vehicle on 11 June 2018 and immediately notified both Praveshen Naidoo and Calvin Griffith of the issues that I have with the repair work.

The last email I received from Praveshen Naidoo on 15 June 2018 , I am promised "feedback ASAP". Since then I have not received any further correspondence from either Calvin Griffith or Preveshen Naidoo. I have sent follow up emails to both of them on 18/06, 20/06, 22/06, 25/06, 28/06, 02/07 and today (04/07). Except for the read receipts from Calvin's mail I have not received any response. I have also contacted Discovery Insure telephonically and spoke to various claim consultants Olifile Majake (19/06), Senkhane Seale (26/06), Nadine Tarr (28/06), Khumo Maruping (02/07) and Lesego Sekoele (today 04/07). All of the aforementioned claim consultants tried to contact Calvin without success.

I am still awaiting feedback regarding the repair work to my vehicle.

Armand