Discovery Insure’s Lack of Communication and Feedbac****

As I sit here, I actually have a heavy heart!!! I have been utterly satisfied and impressed with Discovery Insure until today! I put a claim in on Saturday morning, the 13th of June, for watering running down my walls from my ceiling. I received no feedback from Discovery but people arrived at my house to fix the emergency repairs. It was the pipes to the geyser that needed to be repaired but because they burst, there of course was resulting damages. I had to pay the emergency repair company my excess (which I did even though I received no confirmation from Discovery whatsoever) in order for them to repair the burst pipes. I asked if the resulting damages would included in the claim and excess and no one could answer me, just that my insurance would contact me soonest. I only received a call from Tatum van Staden on Saturday the 20th of June. Tatum confirmed with me that 24Fix would be coming to repair the resulting damages today (Monday the 22nd of June). I told her I work and that I will need to take off work, can they please confirm a time with me. Nobody confirmed anything. I’ve taken off work, 8:30 came and still nothing. I called Discovery Insure, I called Big6 Construction, I called 24Fix and NOBODY knows what is going on?! They’re saying they confirmed an assessment today?? Um sorry? Why assess when the people who are supposed to come out and assessed have already assessed and Sent through a quotation?? And would Tatum say that they’re coming to fix the resulting damages today when they’re not? I am very very upset!! Who is going to pay for the unpaid days leave I had to take off today?? I can’t take off again so when are we going to get this fixed? Tatum’s line is always busy so I’ve spoken To 3 different consultants this morning and STILL, no one has gotten back to me?? Now what?