Discovery Insure's lack of communication

I had a car accident a few weeks ago to which Discovery speedily approved my claim. I was impressed with that. Their panel beaters called me and said they can only fix my car in January. I thought it through and eventually decided that I would rather fix the car with my own panel beaters as they would return it sooner. I emailed Dionne Stevens who was assigned to help me deal with my claim to no response. On Monday, December 14th, I called Discovery and asked to speak to her. She was unavailable, I then told that consultant that I would like to be paid out. She said it won't be a problem, but a certain department needs to approve and they would call me back. They didn't. On Tuesday, I asked to speak to Dionne again. She was again unavailable. I told the consultant I would like to be paid out. She also said a department needed to approve and they would call me back before COB on Tuesday. They didn't. It is now Thursday, I have not been called back and throughout this entire process, the person who was assigned to my claim has only sent me the email saying my claim was approved. That is the only communication I have had with her. I would like Discovery to sort this out for me, so I can fix my car ASAP.