Discovery Insures Customer Service SUCKS!!!!!!

Discovery insure is ridiculous. I phone on 27 November 2024 for a premium review, on the same day I received an email stating my new premium. On 17 December 2024 I was debited R209 more than what the email stated. I was not informed of a premium increase. On 18 December 2024, I phoned to ask what is going on, I was told that the manager would review my call that happened on 27 November and get back to me with in the next 48-72 hours.

It is currently 24 December 2024, and I am yet to receive a call.

I called today at 10:17 and spoke to an agent in their retentions department named “Zee”, she then told me that the manager will listen to the call now and get back to me in the next hour.

At 11:36, I phoned because I haven’t received a phone call from the manager. The retentions department then proceeded to tell me that she was working remotely and could not come into contact with the manager at this time, I then ended the call.

At 11:49 I phoned once again and spoke to another agent in the retentions department, when I asked for a manager, he then proceeded to tell me that “the managers are all busy, probably with training and cannot just attend to clients”….

Excuse me? Do you not take your business seriously.

This is honestly the most ridiculous thing on earth.