Discovery Insure's Claims dept.

I never thought the day would come when I would need to write such a review on one of the most respectable and well established insurance companies in the country. I have been a loyal customer of not only Discovery Insure but Discovery health as well for many years. Recently I had an accident in which my vehicle was written off. I expected my insurance company to step in and assist me as that is their purpose. I was not aware that my credit shortfall amount was a measly R5000, truly, what kind of shortfall can be covered by R5000? My financial adviser did not make me aware at renewal stage, nor was I sent my client advice record to show what I signed for. The claims handler, Pamela Singh, has not contacted me by telephone once, instead she has rep**** to my wife numerous times even after being given my email address. My credit institution was settled on my behalf without my knowledge and I was not kept in the loop on any of these events. I am not only upset but disappointed at the customer service from Discovery as this is not what one expects from such a huge insurance company. I once boasted to friends and family about Discovery's readiness to help and assist but I realise that it is only an act to get you to sign up with them. Rest assured that I will be taking my business elsewhere, and those who I have referred to them will surely move once they hear about this absolute nightmare I seem to be stuck in.